Terms & Conditions

 
Important : No-one likes reading the small print so we have kept this as brief as possible, but please take a moment to read through the following carefully.

Placing an Order

Whilst we accept orders by telephone, fax, post and e-mail, by placing your order online you are guaranteed of receiving our most competitive prices.  Many of these prices are reserved solely for purchases made in our online shop, due to the ease of processing this type of order, and therefore are not available for orders placed through other methods.  For this reason we advise you to order online whenever possible!

Part Numbers

Please be aware that although this site uses the original part numbers for reference purposes, the use of these part numbers does not infer that the goods supplied are genuine, or that their quality is equivalent to that of the original components.  Whilst a few parts may still be sourced from the original suppliers, the majority of parts available now are reproduction, and modification to some components may be required in order to obtain a satisfactory fit.  In instances where there is a choice of two different qualities for the same item, the lesser quality item will be identified with a “z” suffix after the part number.  However, even in these instances the use of the original part number does not infer that this item is of equal quality to the genuine part, only that it is the better quality of the two.

Minimum Order Value

Please note that due to administrative costs the minimum order value is now £10.00 excluding VAT. Orders below that value will not be processed.  Please also remember that irrespective of the order value, the UK mainland delivery cost is £10.00 excluding VAT.

Payment 

All orders are charged in UK pounds Sterling, and payment may be made by credit or debit card through our secure server.

UK Delivery 

With the exception of a few large or heavy items all parcels for delivery to UK mainland addresses are sent at a standard charge of £10.00 excluding vat.  Delivery costs to remote and offshore UK addresses are shown in our Delivery Costs section.  All parcels must be checked for any signs of damage (see Damages section below) and signed for upon delivery.  If you are out at the time of delivery the carrier will leave a card with the consignment details on in order for you to contact their local depot to arrange another delivery time.  Important : The courier will attempt delivery a maximum of three times, after which the parcel will be returned to ourselves.  Should this occur then the normal delivery charge must be paid again before the parcel can be dispatched, so to avoid additional expense it is important to ensure that someone is available to take delivery of your order.  Parcels can also be sent to your office or place of work if this is more convenient.  Please Note : If it is not possible to specify a delivery address where someone will be available to sign for your parcel then you may request an un-signed delivery.  However, any parcel delivered without a signature on the instructions of a customer is done so entirely at the customer’s own risk.  Neither Midland Sports & Classics nor the delivery company will accept any responsibility for loss or damage to consignments delivered in this way, and therefore we strongly recommend you ensure that there is always someone available to receive and check your delivery carefully.  

Overseas Delivery 

Spares can be shipped absolutely anywhere in the world.  To achieve this we use a range of carriers that will deliver spares to your door, customs cleared.  However, deliveries to addresses outside of the EU (European Union) may incur import tax and duty, which are not covered by the shipping charge.  Under these circumstances you must pay any charges of this nature in order to take delivery of your goods.  With the exception of a few large or heavy items all parcels for delivery to European addresses are sent at the standard rates shown in our Delivery Costs section.  Where the shipping cost varies from the standard rate we will always advise you of the cost in advance, and your order will not be processed until you have agreed the shipping cost.  All parcels must be checked for any signs of damage (seeDamages section below) and signed for upon delivery.  If you are out at the time of delivery the carrier will leave a card with the consignment details on in order for you to contact their local depot to arrange another delivery time.  Important : The courier will attempt delivery a maximum of three times, after which the parcel will be returned to ourselves.  Should this occur then the normal delivery charge must be paid again before the parcel can be dispatched, so to avoid additional expense it is important to ensure that someone is available to take delivery of your order.  Parcels can also be sent to your office or place of work if this is more convenient.

Discrepancies

Please check your goods thoroughly as any transit damage or shortages must be reported to Midland Sports & Classics within 24 hours of receipt of your goods.  No claims will be considered after this period.  It is your responsibility to check that you have received the quantity ordered and that nothing is damaged. 

Damages

It is unfortunate, but on some occasions items are damaged in transit.  For this reason all parcels sent are fully covered against loss of damage, but it is your responsibility to ensure that whoever receives your parcel checks it carefully on delivery, and marks any sign of damage on the delivery note.  Claims for parcels which have been signed for as “unchecked” or “not inspected”, and which subsequently turn out to be damaged, will not be covered under the carrier’s terms of insurance.  Please Note :  Any parcel delivered without a signature on the instructions of a customer is done so entirely at the customer’s own risk.  Neither Midland Sports & Classics nor the delivery company will accept any responsibility for any loss or damage to consignments delivered in this way, and therefore we strongly recommend you ensure that there is always someone available to receive and check your delivery carefully.
Exchange Units

Some spares are supplied on an exchange basis.  If you purchase these items in advance a surcharge is levied on your old unit until it is returned.  Old units returned for surchage refund must not be damaged or modified in any way.  They must also be clean, assembled, complete, drained of all fluids where applicable, and suitable for us to recondition and sell to another customer.  All old units are marked with your invoice number upon return, and we may deny your surcharge refund if they are considered to be unsuitable for repair by the reconditioner.  If you are in any doubt as to the suitability of any old unit we advise you to contact us prior to its return. 
Please Note : Old units must be returned for surcharge refund within 3 months.  No refunds will be issued after this time.

Returns

If you order or we supply incorrectly, or you receive an item that is defective, please return it to us.  However, if we do not know whom the part is from, or the invoice that it relates to, it is impossible to refund your money or provide a replacement.  Therefore, please include purchase details within your package.  Parts returned for credit should be in the same condition in which they were supplied and must not have been modified in any way.  However please note that, with the exception of faulty items, it is not possible to return goods for credit that have been retained for longer than 30 days.
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